Returns Policy

Stock Handbags, Footwear , & Accessories

You may return unworn handbags, footwear, and accessories within 7 days of delivery for an exchange or store credit only. If the return is a result of our error (you received an incorrect or defective item, etc.), please complete our return form. Items that are a result of our error will be repaired or in most cases replaced with new items when repair isn't possible. Items believed to be damaged by the consumer on purpose will not be honored with a store credit or exchange.

Custom Handbags, Footwear, & Accessories

We do not allow refunds on custom made to order handbags, footwear, and accessories. You may return unworn custom products within 7 days of delivery for an exchange or store credit only. If the return is a result of our error (you received an incorrect or defective item, etc.), please complete our return form. Items that are a result of our error will be repaired or in most cases replaced with new items when repair isn't possible. Items believed to be damaged by the consumer on purpose will not be honored with a store credit or exchange.

(How to Return)

If you need to return an item, create an account or simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your exchange once we've received and processed the returned item.

 

Shipping

We currently only ship within the U.S. and Canada. Please note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.